The E-ZPass clause spelling out deactivation rules is buried in the fine print of a 2,200-word user agreement. When The Pilot wrote about the issue in 2018, only two of 16 E-ZPass states, Virginia and New Hampshire, deactivated accounts for nonuse in such a short period. E-mail Address: (OR) Postal code: Cancel. Adding to the annoyance for some is that state officials heavily push E-ZPass as the best way to pay, meaning even many occasional toll users sign up. Please enter your account data: Account Number: Transponder Number. And many people have been staying home and avoiding travel for 10 months now. The deactivation of E-ZPass accounts has long frustrated motorists who, having missed a notice, think their tolls will be paid and end up with higher pay-by-plate bills instead. Virginia, unlike most states, deactivates accounts after they go a year without a toll. The process has often confused drivers and left some with five-figure debts. The prepaid balance can also be used anywhere E-ZPass is accepted. A prepaid toll balance must be established for those patrons choosing Discount Plan 2 and can be added on to Discount Plan 1. If they want to close it, they can do so online, then mail their transponder back or take it to a DMV office.Īny balance remaining on the account will be sent to the driver, according to the E-ZPass Virginia website.Įlectronic tolling started in Virginia in 1996 as a pay option in addition to cash, but in recent years, many facilities have gone to electronic tolling only. Additional Prepaid Toll Balance Option West Virginia Parkways offers a pre-paid account for individuals paying with a Credit/Debit Card or ACH. To keep the account open, drivers must respond in 30 days and say so. E-Pilot Evening Edition Home Page Close MenuĪccording to the E-ZPass website, accounts that are not used in one year receive an inactive account notice.
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